Jessica Ikard-Banks
Director of Quality Improvement and Practice Transformation
Jessica is a health systems leader and strategist with 15 years of experience in healthcare organizational transformation, operations management, and healthcare consulting. She builds strong connections among clinical teams, business partners, and patients — driving practice transformation that helps healthcare organizations deliver accessible, high-quality care for all. Jessica has coached practices through complex service and quality improvements across diverse patient populations and care settings, including primary and acute care, outpatient facilities, and populations with layered clinical and social needs. She holds a Bachelor of Science in Health Systems Management from the University of Baltimore, a Master of Public Health from A.T. Still University, and a Nonprofit Executive Certificate from Georgetown University's Center for Public & Nonprofit Leadership.
At DCPCA, Jessica leads the Programs and Health Center Support team, serving member health centers across community health navigation, quality improvement, and chronic disease programs — including cancer, cardiovascular disease, and diabetes — alongside workforce development, integrative behavioral health, and value-based care. She leads network partners through the full project lifecycle, partnering across departments, disciplines, and health centers to drive sustainable, evidence-based practice transformation that advances DCPCA's mission and vision of high-quality primary care for every DC resident. Jessica also developed DCPCA's Community Hub and LMS for on-demand technical assistance, and shapes network dashboards that drive strategic intelligence — surfacing pressure points and sharpening TA. She further serves as a capstone supervisor, mentor, and internship advisor for students from various colleges and universities, exposing learners across disciplines to the FQHC ecosystem. Across all of her work, Jessica is driven by a commitment to strengthening the systems that help communities thrive.